Do I need an account to shop at The Ajrak?
- No, you can check out as a guest. Creating an account lets you manage your details, track orders, save shipping info for faster checkout, and get updates on new arrivals and promotions.
How do I know what size will fit me?
- Check our Size Chart. For custom sizing, color queries, or adjustments, contact us on WhatsApp.
How can I share a comment or suggestion?
- Visit our Contact Us page for our email, WhatsApp number, and other ways to reach us.
How can I receive updates on promotions and sales?
- Sign up for our newsletter, create an account, or follow our website and social media.
Where do you deliver?
- UAE, Pakistan, UK, USA, and the GCC — with Cash on Delivery available in the UAE and Pakistan.
How long does delivery take?
- UAE & Pakistan: 3–10 working days (depends on whether the piece is in stock) - All other countries: 10–20 working days
Where is The Ajrak based?
- We're based in Dubai and Karachi.
What payment methods do you accept?
- UAE & Pakistan: Cash on Delivery (COD) - Other countries: bank transfer or Western Union / other money transfer — visit our Contact Us page for details
Can I customize a piece?
- Yes — for adjustments like length or color on an existing design, just let us know when ordering.
Do you have care instructions for the fabric?
- Yes:
- 30°C hand wash only
- Wash separately
- Do not bleach
- Iron on low, inside out
- Dry in shade
- Dry clean recommended Note: natural organic dyes may bleed
- avoid contact with light-colored fabrics when wet.
What is your exchange and refund policy?
- Inform us within 7 days of receiving your order. The item must be in original condition with tags intact. Exchange/refund is processed depending on the situation and reason.
I didn't receive a sales order summary — what does this mean?
- You should get a confirmation email within 15 minutes — check your Spam/Junk folder. If it hasn't arrived, the order likely wasn't successful; please reorder, or log in to My Orders to confirm.
What if an item I ordered is out of stock?
- We'll notify you by email, and your order and billing will be updated accordingly.
There's a missing item in my order — what should I do?
- Contact Customer Care immediately and we'll resolve it at no extra cost.
I received a defective or incorrect item — what should I do?
- Let us know within 48 hours via phone or email. The item must be in original condition with tags. Once approved, you can exchange or return it, and a replacement/refund will be arranged per our Refund & Exchange Policy.
Do you offer gift options?
- Yes — we offer gift cards and gift wrapping, and can customize add-ons on request (charged separately). Standard packaging is always free.
Do international duties apply?
- Yes, customs/import charges depend on your country and will be shown at checkout.
Do you handle urgent deliveries?
- Yes — email or WhatsApp us and we'll try to fast-track your order.
What promotions does The Ajrak offer?
- Limited-time discounts, coupons and vouchers, bundle offers, free gifts, and free shipping promotions. Note: no price adjustments on previous orders.
What are the terms and conditions for promotions?
- Each promotion has its own terms and expiry date, which may include discount codes, bundle deals, free gifts, or free shipping. Please check the terms before using.
What will the delivery charges be to my country?
- Delivery charges depend on your country.
- UAE: AED 20
Pakistan: PKR 350
For all other countries, charges are based on weight (see table below, all prices in PKR).
Alternatively, you can add your products to cart and proceed to checkout — select your country there and it will automatically show you the total delivery charge based on the weight of your selected items.