Do I need to have an account to shop at The Ajrak E-Store?
We value our customers greatly and understand the importance of your time, therefore creating an account with us gives you access to the following benefits:
- Manage your account details
- Track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Alternatively, you can also use a guest account to Checkout without registering
How do I sign up/create an account at The Ajrak E-Store?
Go to The Ajrak website, click on “Register” and fill in your personal particulars. Remember to check the button “I have read and agree to the Terms & Conditions “and then click “continue” to register your account with The Ajrak E-Store. You will receive a confirmation email regarding your account information. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.
I forgot my password, how can I retrieve it?
Please click on ‘Forgotten password’ which is available at the ‘Login’ page. Enter your email address and click on “Continue”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
How can I edit/update my shipping and billing address details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been shipped.
How can I edit/update my account details?
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
Is my personal information kept secured?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.
How do I know what size will fit me?
Please refer to our Size Chart. For further help, please contact our Customer Support.
What are cookies and how do they affect me?
A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies in this website (small text files with information on your navigation in this site) with the main objective to improve your experience on the website. You can find further information on the cookies we use, their purpose and other information of interest in the following link: http://www.whatarecookies.com/.
I have a comment/suggestion regarding your product/service.
Please visit our Contact page or get in touch with our Customer Care Centre with your comments and suggestions. We highly value any and all feedback from our customers and fans!
How can I receive updates on promotions and sales?
You can sign up for our newsletter and/or register with us on the website to keep up-to-date on all our promotions, sales and special offers. Alternately, you can continue to visit our website regularly to stay posted on all new developments.