I received defected item, what should I do?
In case of items found of being faulty/ damaged, then refund / replacement process can be initiated, if customer gets a defected product, he may send it back to the The Ajrak E-Store only after communicating with customer care center, where upon receiving this, E-Store management shall have this settled with a replacement of item for which customer has lodged a claim against. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email. (Refund and Exchange policy applies)
I received an incorrect item, what should I do?
You can exchange the item at any The Ajrak retail outlet after approval by customer service department. The incorrect item received can only be returned to The Ajrak E-Store head office, subjected to item being returned in its original condition with tags intact. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email.(Refund and Exchange policy applies)