Do I need an account to shop at The Ajrak?
- No, you can checkout as a guest.
- Creating an account lets you:
- Manage account details
- Track orders and view past purchases
- Save shipping details for faster checkout
- Get updates on new arrivals, promotions, and discounts
How do I know what size will fit me?
- Please check our Size Chart.
- For custom sizing, color queries, or adjustments, contact us on WhatsApp.
How can I share a comment or suggestion?
- Visit our Contact Page.
- Or connect with us via email, WhatsApp, or Instagram.
- For urgent queries, you can also call us directly.
How can I receive updates on promotions and sales?
- Sign up for our newsletter
- Create an account with us
- Visit our website and social media regularly
Where do you deliver?
- Across UAE and Pakistan (Cash on Delivery available)
- Worldwide shipping to most major countries
How long does delivery take?
- UAE: 10–12 working days
- Pakistan: 5–6 working days
- Other countries: 20–25 working days
Where is The Ajrak office located?
- Our head office is in Dubai, UAE.
What payment methods do you accept?
- UAE & Pakistan: Cash on Delivery (COD)
- Other countries: Bank transfer in advance (PayTabs option coming soon)
What is your exchange and refund policy?
- Inform us within 7 days of receiving your order.
- Item must be in original condition with tags intact.
- Exchange/refund is processed depending on the situation and reason.
I did not receive a sales order summary. What does this mean?
- You should get a confirmation email within 15 minutes.
- Check your Spam/Junk folder.
- If not received, your order was not successful – please reorder.
- You can also log in to My Orders to confirm.
What if an item I ordered is out of stock?
- We will notify you by email.
- Your order and billing will be updated.
There’s a missing item in my order. What should I do?
- Contact Customer Care immediately.
- We will resolve it at no extra cost.
I received a defective or incorrect item. What should I do?
- Inform us within 48 hours via phone or email.
- Items must be in original condition with tags.
- After approval:
- You may exchange at a retail outlet or return to our office.
- Replacement/refund will be arranged (Refund & Exchange Policy applies).
Do you offer gift options?
- Yes! We can:
- Remove price tags
- Add a personal note from you
Do international duties apply?
- Yes, customs/import charges depend on your country.
- Charges will be shown at checkout.
Do you handle urgent deliveries?
- Yes, email or WhatsApp us and we will try to fast-track your order.
What promotions does The Ajrak offer?
- Limited-time discounts
- Special coupons and vouchers
- Bundle offers and free gifts
- Free shipping promotions
⚠️ Note: No price adjustments for previous orders.
What are the terms and conditions for promotions?
- Each promotion has its own terms and expiry date.
- Promotions may include:
- Discount coupons or vouchers
- Bundle deals
- Free gifts
- Free shipping
- Please check terms before using.